Information
Feedback
The Essex Family Forum and parent carer support groups told us that it was difficult to find information about school transport. Information was not clear and not in one place.
Response
We worked with the transport team and parent carer support groups to write a guide to SEND transport. This included the Essex Family Forum, PACT for Autism and SEND 4 All.
Feedback
We have been told that the One Planning process can be difficult and more information would be helpful.
Response
We worked with parent and carer support groups and Essex County Council Senior Inclusion Partners to update the One Planning information. This included the Essex Family Forum, PACT for Autism, Extra Support for families, MAZE and SEND4All.
Feedback
We carried out an online research activity called tree testing. We found that participants wanted more information about early annual reviews.
Response
Information about early annual reviews was added to the how annual reviews work page.
Feedback
Information to support families moving home was written by the Essex Family Forum and education, health and care practitioners. The Essex Family Forum fed back that the information should be put on the Local Offer website.
Response
Essex Family Forum worked with the Local Offer team to create an accessible guide about moving home.
Feedback
Feedback from the Essex Family Forum and families told us that parents and carers find lots of information with no pictures hard to read.
They also told us that they can find turning up to new services and events daunting. They can be unsure about what will happen and what they should expect.
Response
We are trialling using more images. Information about the Essex Local Offer roadshows now have photos from recent events. We have added images to a small number of directory listings, including:
We are gathering feedback from families to see if images are helpful.